FAQs

Our services are primarily for babies and infants who are not yet walking, or are in the early stages of walking. We accept referrals for children up to five years of age.

We understand that siblings may need to attend your appointment and will do our best to accomodate your whole family.

We would prefer you do not attend your appointment if you or your baby are unwell on the day of your appointment. Please get in touch as soon as possible to make alternative arrangements for your scheduled appointment.

We offer home visits for families who live within a 5km radius of our Clifton Hill clinic. Please note that home visits can only be provided for review appointments and will attract additional fees.

Private health insurance rebates are available for our service fees. Please contact your individual health fund and quote code 500 (Initial Appointment) or 505 (Review Appointments) to determine your expected rebate. We use Medipass software to process private health insurance rebates. To check whether your fund supports on the spot claiming, please visit the Medipass website.

Families who are referred by their GP under the Chronic Disease Management program are eligible for a partial rebate through Medicare. We are a private clinic and unfortunately it is not possible for us to offer bulk-billing for these consultations. Please note you are not able to claim Medicare rebates and private health rebates for the same consultation.

If you have a Health Care Card we offer a 20% reduction in your service fees. Please bring your Health Care Card to your appointment to receive this discount.

We will make every effort to remind you of upcoming appointments by SMS or email, but if you do need to cancel or reschedule your appointment, please let us know as soon as possible.

Unfortunately we may need to charge you a non-attendance fee if you don’t let us know that you need to cancel your appointment.

We charge additional fees for the time it takes to travel from our clinic to your home. These fees will be based on our current hourly rate, and charged in 5 minute increments up to a maximum of 30 minutes of travel. Please note that home visits are scheduled as 60 minute review appointments and will be billed accordingly. We do not offer 30 minute home visits.

The NDIS covers Telehealth sessions the same way they cover your regular physiotherapy sessions.

Private health insurance rebates for Telehealth are available from some providers. Please contact your individual health fund and quote code 811 (Initial Appointment) or 812 (Review Appointments) to determine your expected rebate.

We can only provide Telehealth services to you if you are currently residing in Australia.